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Frequently Asked Questions

Frequently Asked Questions
(Please be aware that some of these questions will not apply during COVID-19)

 

At what age can my child visit the facility on their own? Youth in 7th and 8th grade can access the fitness areas, (after meeting with a Fitness Instructor for an orientation), pool and basketball courts up until 5:30 pm for a maximum of one hour.  They must be engaged in an activity, there is no hanging out in the building. 

How old do I need to be to use the whirlpool and sauna? They are closed at this time due to COVID.  When they open 18 and older are welcome to use them.

Can I bring a guest? Guests are welcome to purchase a day pass and join you.  Throughout the year we offer many challenges and programs for members to earn guest passes, keep an eye out for them!

Is there a dress code policy?  Shirts or tank tops and shoes are required throughout the building.  Sports bras alone are not permitted.  No outside shoes are allowed in the group fitness studios, courts or fitness areas.  Please bring a change of shoes.

What is an Autopay EFT membership? It is an easy way to pay for your membership on an automatic basis each month.  You set up with the CCBA to have payments transferred directly from a checking account or credit card.  You know exactly what day and the amount that will be transferred each month. There is a minimum of three  months and then the EFT membership turns to a month to month and can be canceled with 15 days’ written notice.

Can I get a credit for time that I didn’t use the facilities? Credits are given for documented medical reasons.  Present our membership department with a doctor’s note giving your initial date of sickness/injury and also a date that you may return to the facility and we will add the time back onto your membership.

Can I freeze my membership? We do not freeze memberships.  We offer flexibility at the point of purchase with one-month memberships, Autopay EFTs and longer term options.  Please purchase the membership that best meets your needs.  Our membership department is always available to help you decide what will be the best value for you.

Can I get an extension for medical reasons? Yes, time will be added onto your membership for documented medical reasons.  Present our membership department with a doctor’s note giving your initial date of sickness/injury and also a date that you may return to the center and we will add that time back onto your membership.

What is the membership cancellation policy? If you are on an Autopay EFT membership, you can cancel your membership with 15 days’ written notice after completing your 3-month minimum.  Paid in full memberships can’t be canceled or refunded. 

What are your holiday hours?  

New Year’s Day – Open  from 8:00 am – 1:00 pm
Easter Sunday – Closed
Memorial Day – Closed
July 4th – Closed
Labor Day – Closed
Thanksgiving Day – Closed
Day after Thanksgiving – Open at 8:00 am
Christmas Eve – Close at 1:00 pm
Christmas Day – Closed
Day after Christmas – Open at 8:00 am 
New Year’s Eve – Closed at 6:00 pm

What is your inclement weather policy and how do you share weather-related changes in hours? A variety of good faith variables go into our decisions to close early or have a delayed opening:  weather predictions, our ability to keep our parking lots and walkways safe, and our staff’s ability to get to and from work safely.  We will always do our best to maintain our regular schedule.  If we have a change in hours we will post on the CCBA website, Facebook page, and on the CCBA telephone system.