Frequently Asked Questions

Frequently Asked Questions

 

At what age can my child visit the facility on their own?  Children with a day pass or membership, in fourth – sixth grade can access the facility unsupervised until 6 pm.  After 6 pm they must be supervised by an adult.

At what age can my child use the fitness areas?  Children in grades 7 and up, with a membership, can access the fitness areas.  Grades 7 – age 15 must complete the Middle School Conditioning Program – it is included with membership.  Those in high school and younger must have a membership to access the fitness areas.  No access to fitness areas for those 18 and under with a day pass.

How old do I need to be to use the whirlpool and sauna?  Those 18 and older are welcome to use the  sauna and whirlpool.

Can I bring a guest?   Guests are welcome to purchase a day pass and join you.  Throughout the year we offer many challenges and programs for members to earn guest passes, keep an eye out for them!

Is there a dress code policy?  Shirts or tank tops and shoes are required throughout the building.  Sports bras alone are not permitted.  No outside shoes are allowed in the group fitness studios or courts. 

What does the Sports Drop-In give you access to?  It gives you access to one of our 3 organized adult leagues during scheduled play time: Futsol, Pickleball or Walleyball only.  It doesn’t give you access to showers or any of our other facilities. 

What is an Auto pay EFT membership?  It is an easy way to pay for your membership on an automatic basis each month.  You set up with the CCBA to have payments transferred directly from a checking account or credit card.  You know exactly what day and the amount that will be transferred each month. 

Can I get a credit for time that I didn’t use the facilities?  Credits are given only for documented medical reasons.  Present our membership department with a doctor’s note giving your initial date of sickness/injury and also a date that you may return to the facility and we will add the time back onto your membership.

Can I freeze my membership?  We do not freeze memberships.  We offer flexibility at the point of purchase with weekly memberships, one month memberships, Auto Pay EFT’s and longer term options.  Please purchase the membership that best meets your needs.  Our membership department is always available to help you decide what will be the best value for you.

Can I get an extension for medical reasons?  Yes, credits are given for documented medical reasons.  Present our membership department with a doctor’s note giving your initial date of sickness/injury and also a date that you may return to the center and we will add that time back onto your membership.

What is the membership cancellation policy?  If you are on an Auto Pay EFT membership, you can cancel your membership with 15 days written notice after completing your 3 month minimum.  Paid in full memberships can’t be cancelled or refunded. 

What are your holiday hours?  New Year’s Day we are open 8:00 am – 1:00 pm. Easter Sunday – Closed, Memorial Day – Closed,  July 4th – Closed, Labor Day – Closed, Thanksgiving Day – Closed, The Day after Thanksgiving – we open at 8:00 am,  Christmas Eve we close at 1:00 pm, Christmas Day – Closed, The day after Christmas – 8:00 am opening, New Year’s Eve – we close at 6:00 pm.

What is your inclement weather policy and how do you share weather related changes in hours?  A variety of good faith variables go into our decisions to close early or have a delayed opening:  weather predictions, our ability to keep our parking lots and walk ways safe and our staff’s ability to get to and from work safely.  We will always do our best to maintain our regular schedule.  If we have a change in hours we will post on the CCBA website, Facebook page and on the CCBA telephone system.